Do you need help with IT support in Littleton, MA? There are multiple levels of support, and each is best for a different situation. Managed service is the baseline plan, and it includes several serious benefits.
Managed service clients can expect proactive support with a dedicated team. They can identify and resolve issues in a flash. Moreover, you get unlimited, all-inclusive plans at predictable prices.
On-demand service is the second tier of support and includes around-the-clock calling. Your in-house IT advisor can give them a call at any time, and they will guide them through the issue.
Scheduled services can be left for more technical problems, making it quite flexible. However, you still have peace of mind knowing a trained technician is waiting.
Data Recovery and Backup Protection
Even if a threat hits you, you want to be back up and running in little time. Depending on your business’s needs, they can perform a file-based backup or help start a new one. In the worst-case scenario, they can assist with a full backup and disaster recovery service.
Here are some questions to ask:
• Are Your Critical Files Backed Up?
• What Happens if You Overwrite a File?
• Have You Upgraded From a Tape Backup Solution?
• Are You Confident in Your Previous Solution?
They can install a fail-over server at the site, and you can use it to run the business if anything happens.